Repair the operating tissue, then automate it.
Six Sigma discipline and Scrum cadence applied to the way the company really runs, with agentic AI layered on the workflows once they are mapped. Automating a broken flow only makes the break faster, so the process comes first.
Process before automation. The audit shows which workflows are stable enough to hand to a bounded agent.
Book a free 30-minute diagnostic callMake the work move through a system.
When work moves through people instead of a visible system, costs rise because exceptions became the normal path and the same meeting repeats every week with different words. The rebuild gives the team rules, owners, and a cadence it can run without us.
- Map current-state workflows and the failure points where work stalls.
- Rewrite SOPs and handoff rules with named owners.
- Install a weekly and monthly operating cadence.
- Define decision rights, escalation rules, and cost-review signals.
Build workflows, not chatbots.
Once a workflow is mapped and stable, bounded repetitive work moves out of human hands without removing human judgment. The system is told where it acts, where it asks, and where it stops, and every prompt, rule, and log is documented so the flow can be governed.
- Identify bounded workflows with clear inputs, rules, review points, and outputs.
- Build agentic flows in n8n, Make, or custom code.
- Connect internal data, documents, and approval checkpoints.
- Train the team on monitoring, exception handling, and maintenance.
Agentic work belongs after the process is mapped. Automating a broken flow only makes the break faster.